Privacy Policy

Penwala.com is a service offered by Yash Agencies- Kanpur, Uttar Pradesh India. In this Privacy Policy, references to "you" refer to anyone who submits data to us, our agent, Third-Party Vendors (for shipment and payment), or the site.

The terms "we," "us," "our," "site," and "company" refer to Penwala.com.

With the utmost respect for our website visitors' privacy, we insist on the highest standards for secure transactions and customer information privacy. However, we act as a service provider to our customers and may process and store personal information provided by our customers following our website's privacy policies. Data protection may be a matter of trust, and that we value your privacy. As a result, we will only use your name and other personally identifiable information in the ways specified in this Privacy Policy. We will only collect information if it is necessary for us to do so, and only if it is relevant to our dealings with you.

We will only keep your information for as long as we are required by law or as long as it is relevant to the purposes for which it was collected.

To understand our information gathering and distribution procedures, please read the following.


1. Personal Identifiable Information Collection


The term ‘Personally Identifiable Information refers to information that can be used to identify a specific end-user. We collect, store, and process your data to complete your purchase on the Penwala.com website and any subsequent claims, as well as to provide you with our services. When you create an account with Penwala.com to place an order or provide other services through this site, we may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, or payment details.

We require this information for you to proceed with your product order. We may use that information to process payment for the product and deliver it to you. We also use that information to notify you when the product is on its way to you. We may provide your name, address, and contact information to third-party vendors for the product to be delivered to you (for example to our courier partners).

We may also use your data to manage the Site, collect payment from you, enable you to access portions of the Site later, detect any fraud or Site abuses, provide you information about the Site or our products, and in case we have any questions. Payments made over the Site will be processed by Third Party Payment Gateway Companies. We accept no responsibility for any errors, misuse, or other behaviour committed by Payment Gateway firms. To provide our services and avoid fraud or scams, we only use the most trustworthy and commonly used Payment Gateways on our website.

We may keep a record of your actual order data, which you can see by entering into your account on the Site. You may examine the details of your completed orders, open orders, and items that are about to be delivered, as well as manage your address information and any newsletter subscriptions you may have. You agree to keep the personal access data secure and not disclose it to unauthorised third parties. We cannot accept liability for password usage unless it is our fault.

If you browse this site without providing us with any personal information, we will collect and store some information about your visit, such as your IP address, browser type, operating system, the date and time you access our site, the pages you have visited, and if you navigated to our website from another website, as well as the address of that website. This information will not personally identify you and will not be linked to you. To provide you with a better shopping experience, we use Personally Identifiable Information to supply products, improve the functioning of the website, the newest release of  products, improve our marketing and promotional efforts, analyse website usage, and improve upon our product offerings.

2. Disclosure of Personal Information


We shall not disclose your Personally Identifiable Information with third parties and will keep your personal information strictly confidential. We may share your information with Authorized Third Party Service Providers (sending SMS, Sending Mails, Shipping Vendors, Third Party Merchant Companies). Some of our services and products are provided by third-party vendors. These “Third Party Service Providers” carry out tasks on our behalf, such as sending and distributing administrative and promotional emails. We may share your Personally Identifiable Information with such Care Providers to deliver packages, send an email, provide marketing help, give search results and links, process credit/debit card and bank payments, administer the Website, troubleshoot, and provide customer service.

We occasionally hire outside organisations to execute services that are critical to our operations. These companies may have access to your personal information while providing these services. By contractual agreement, those companies are required to treat your personal information in line with this Privacy policy. In the case of a sale, merger, public offering, or other change in control of www.penwala.com, your information may be shared with the person or business that owns or controls this site. Opting out of receiving the information will not affect our right to transfer your information to a new owner, but your preferences regarding the use of your information will be respected.


3. Utilisation of Demographic and Profile Data

We use your personal information to provide the services you have requested, to resolve disputes and troubleshoot problems, to promote a safe service, to collect fees owed, to measure consumer interest in our products and services, to inform you about online and offline offers, products, services, and updates, to customise your experience, to detect and protect us against error, fraud, and other criminal activity, and to customise your experience. If we use your personal information to market to you, we will provide you the option to opt-out of such uses. To continuously enhance our product and service offerings, we gather and analyse demographic and profile data on our website visitors. We identify and utilise your IP address to help diagnose server problems and operate our website. Your IP address is also used to help identify you and collect broad demographic data. We may ask you to take optional online surveys on occasion. These surveys may request contact and demographic information from you (like pin code, age, or income level). We use this data to customise your experience on our site, as well as to find customer interest and reviews on our site, providing you with content that we believe you might be interested in and displaying content based on your preferences. We will never sell your personally identifiable information without your permission unless otherwise stated in our Privacy Policy.


4. Browser use and Cookies


We may place "cookies" on your personal computer from time to time. "Cookies" are little identifiers supplied from a web server and stored on your computer's hard disc. www.penwala.com. the site uses cookies to maintain track of your session, shopping basket, and advertising delivery. This site also utilizes cookies to deliver content customized to your interests and to save your password. You can accept or deny cookies. If you opt to decline cookies certain aspects of the site may not function properly or at all as a result. This site may employ an outside ad company to display advertisements on www.penwala.com but yet the company will not have access to the personal information.


5. Security Precautions


We preserve your privacy using known security standards and procedures and comply with applicable privacy laws. Our websites incorporate industry-approved physical, electronic, and procedural precautions to ensure that your information is well safeguarded though it's a life cycle in our infrastructure. We take all reasonable precautions to protect your personal information from misuse, loss, unauthorized access, modification or disclosure, and alteration of the information within www.penwala.com site control. When kept in our server, sensitive data is hacked or encrypted. When no longer necessary, sensitive data is decrypted, processed and re- encrypted, or discarded immediately. We host online services in audited data centres, with controlled access to the data processing computers. Whenever you alter or access your account information, we provide the use of a secure server.


6. Modifications


Penwala.com reserves the right to alter the Privacy Policy at any time to include or exclude terms, and Penwala.com has no duty for keeping Users informed of any changes.

7. Acceptance


By providing data to us or our agent, or by using the Site, you agree to the use of your data as described in this Privacy Policy.