The terms "we," "us," "our," "site," and "company" refer to Penwala.com.
We will only keep your information for as long as we are required by law or as long as it is relevant to the purposes for which it was collected.
To understand our information gathering and distribution procedures, please read the following.
1. Personal Identifiable Information Collection
The term ‘Personally Identifiable Information refers to information that can be used to identify a specific end-user. We collect, store, and process your data to complete your purchase on the Penwala.com website and any subsequent claims, as well as to provide you with our services. When you create an account with Penwala.com to place an order or provide other services through this site, we may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number, or payment details.
We require this information for you to proceed with your product order. We may use that information to process payment for the product and deliver it to you. We also use that information to notify you when the product is on its way to you. We may provide your name, address, and contact information to third-party vendors for the product to be delivered to you (for example to our courier partners).
We may also use your data to manage the Site, collect payment from you, enable you to access portions of the Site later, detect any fraud or Site abuses, provide you information about the Site or our products, and in case we have any questions. Payments made over the Site will be processed by Third Party Payment Gateway Companies. We accept no responsibility for any errors, misuse, or other behaviour committed by Payment Gateway firms. To provide our services and avoid fraud or scams, we only use the most trustworthy and commonly used Payment Gateways on our website.
We may keep a record of your actual order data, which you can see by entering into your account on the Site. You may examine the details of your completed orders, open orders, and items that are about to be delivered, as well as manage your address information and any newsletter subscriptions you may have. You agree to keep the personal access data secure and not disclose it to unauthorised third parties. We cannot accept liability for password usage unless it is our fault.
If you browse this site without providing us with any personal information, we will collect and store some information about your visit, such as your IP address, browser type, operating system, the date and time you access our site, the pages you have visited, and if you navigated to our website from another website, as well as the address of that website. This information will not personally identify you and will not be linked to you. To provide you with a better shopping experience, we use Personally Identifiable Information to supply products, improve the functioning of the website, the newest release of products, improve our marketing and promotional efforts, analyse website usage, and improve upon our product offerings.
2. Disclosure of Personal Information
We shall not disclose your Personally Identifiable Information with third parties and will keep your personal information strictly confidential. We may share your information with Authorized Third Party Service Providers (sending SMS, Sending Mails, Shipping Vendors, Third Party Merchant Companies). Some of our services and products are provided by third-party vendors. These “Third Party Service Providers” carry out tasks on our behalf, such as sending and distributing administrative and promotional emails. We may share your Personally Identifiable Information with such Care Providers to deliver packages, send an email, provide marketing help, give search results and links, process credit/debit card and bank payments, administer the Website, troubleshoot, and provide customer service.
3. Utilisation of Demographic and Profile Data
4. Browser use and Cookies
5. Security Precautions
We preserve your privacy using known security standards and procedures and comply with applicable privacy laws. Our websites incorporate industry-approved physical, electronic, and procedural precautions to ensure that your information is well safeguarded though it's a life cycle in our infrastructure. We take all reasonable precautions to protect your personal information from misuse, loss, unauthorized access, modification or disclosure, and alteration of the information within www.penwala.com site control. When kept in our server, sensitive data is hacked or encrypted. When no longer necessary, sensitive data is decrypted, processed and re- encrypted, or discarded immediately. We host online services in audited data centres, with controlled access to the data processing computers. Whenever you alter or access your account information, we provide the use of a secure server.